Shipping Policy

SHIPPING POLICY

Effective Date: August 1, 2026

 

This Shipping Policy explains how Peace Pantry Foods LLC ("Peace Paws Pantry," "we," "us," or "our") processes and ships orders placed on peacepawspantry.com, including one-time purchases and recurring subscription shipments.

 

1. ORDER PROCESSING TIME

Orders are typically processed and prepared for shipment within 1-3 business days of purchase. Processing times may be longer during high-volume periods or for freshly-batched products; we will notify you of any significant delay.

 

2. SHIPPING DESTINATIONS & CARRIERS

- We currently ship within the United States only.

- Orders are shipped via USPS and/or UPS, depending on package size, destination, and shipping method selected at checkout.

- We are unable to ship to APO/FPO addresses or international addresses at this time.

 

3. SHIPPING RATES & DELIVERY TIMES

Shipping rates are calculated at checkout based on package weight, destination, and shipping method selected. Estimated delivery time is typically 3-7 business days after processing, depending on carrier and destination; these are estimates and not guarantees.

 

Orders of 4 or more bags (any combination of flavors) ship free. This applies automatically at checkout once your order qualifies - no code needed.

 

We do not currently offer expedited or rush shipping (e.g., overnight or 2-day) through the Site. All orders ship via standard shipping.

 

4. PRODUCT HANDLING

Our freeze-dried treats are shelf-stable at room temperature and do not require cold-pack or expedited shipping to maintain quality. Please store products as directed on the product label upon receipt.

 

5. SUBSCRIPTION SHIPMENTS

- Subscription orders ship automatically according to the frequency you select (monthly).

- You may skip, pause, change frequency, or cancel an upcoming subscription shipment at any time before its scheduled processing date through your account or by contacting us.

- If a scheduled shipping date falls on a weekend or holiday, your order will process on the next business day.

 

6. ORDER TRACKING

You will receive a shipping confirmation email with tracking information once your order ships. Please allow up to 24 hours for tracking information to update after shipment.

 

7. LOST, DELAYED, OR DAMAGED PACKAGES

If your package is lost, significantly delayed, or arrives damaged, please contact us at hello@peacepawspantry.com within 7 days of the expected delivery date so we can investigate with the carrier and make it right.

 

8. ADDRESS ACCURACY

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do our best to assist if a correction is needed before the order ships.